Seller Policy Pages

 Welcome to Zylanica! We're delighted to have you as a seller on our platform. This policy outlines the terms and conditions that govern your relationship with Zylanica as a seller.

1. Application Process

To become a seller on Zylanica, you must complete the application process and agree to comply with our seller policies. This includes providing accurate and up-to-date information about your products and business.

2. Product Listings

When listing products on Zylanica, sellers must:

• Provide detailed and accurate descriptions of their products.
• Upload high-quality images that accurately represent the products.
• Specify the price of each product in New Zealand dollars (NZD).
• Include information about shipping options, delivery times, and refund policies.

3. Order Fulfillment

As a seller, you are responsible for fulfilling orders promptly and providing accurate tracking information to customers. Failure to fulfill orders in a timely manner may result in penalties or suspension of your seller account.

4. Customer Communication

Sellers are expected to maintain open and transparent communication with customers. This includes promptly responding to inquiries, addressing concerns or complaints, and providing updates on order status when requested.

5. Product Quality

Sellers are responsible for ensuring the quality and authenticity of their products. Any product defects or inaccuracies must be disclosed to customers prior to purchase.

6. Pricing and Payment

Sellers must adhere to Zylanica's pricing guidelines and payment policies. All transactions processed through Zylanica's platform must be in compliance with applicable laws and regulations.

7. Compliance with Laws

Sellers are required to comply with all relevant laws, regulations, and industry standards, including but not limited to consumer protection laws, intellectual property rights, and product safety regulations.

8. Feedback and Reviews

Sellers may receive feedback and reviews from customers based on their interactions and transactions. Zylanica reserves the right to moderate or remove feedback that violates our community guidelines or seller policies.

9. Suspension or Termination

Zylanica reserves the right to suspend or terminate a seller's account for violations of our policies, fraudulent activity, or any other conduct that we deem harmful to our platform or community.

10. Amendments

Zylanica may update or modify these seller policies from time to time. Sellers will be notified of any changes, and continued use of our platform constitutes acceptance of the updated policies.

Contact Us

If you have any questions or concerns about our seller policy, please contact our seller support team at zylanicateanz@gmail.com.

By becoming a seller on Zylanica, you agree to abide by the terms and conditions outlined in this policy. Thank you for choosing Zylanica as your platform for selling your products!