Support Policy Page

 Zylanica Tea Support Policy Page

How to Contact Us

If you have any questions about our products or services, or if you need help with your order, please don't hesitate to contact us. You can reach us by:

Email: zylanicateanz@gmail.com

Phone: 027-4178-780

Address: 12 David Street, Judea, Tauranga, New Zealand

Return Policy

We want you to be happy with your purchase from Zylanica Tea! If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of purchase. The following conditions apply:

Items must be returned in their original packaging and unused condition.

We do not offer refunds on sale or clearance items.

You are responsible for the cost of return shipping.

Return Process

To return an item, please follow these steps:

1. Contact us by email or phone to request a return authorization.
2. Once you have received a return authorization number, pack the item securely in its original packaging.
3. Ship the item back to us at the address above.
4. Please allow 10 business days for us to process your return.

Refunds

Once we have received and inspected your returned item, we will issue a full refund to your original payment method. You will receive an email confirmation once your refund has been processed.

Shipping Policy

We offer free shipping on orders over $50. Orders under $50 will be charged a flat rate shipping fee. Orders are typically shipped within 3-7 business days.

Damaged Items

If you receive an item that is damaged in transit, please contact us immediately. We will be happy to send you a replacement or issue a full refund.

Order Confirmation

Once you have placed your order, you will receive an order confirmation email. This email will contain your order details, including the items you ordered, the shipping cost, and the total amount of your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email. This email will contain a tracking number that you can use to track your order.

Disclaimer

This information is intended for informational purposes only and does not constitute legal advice. You should consult with an attorney for advice regarding your specific situation.

We hope this Support Policy Page provides you with the information you need. If you have any further questions, please don't hesitate to contact us.